Refund and Returns Policy

Last Updated: September 7, 2026

At Luqman Herbals, we are committed to providing our customers with genuine, quality herbal products and a satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise qualifies under this policy, we will be happy to assist you with a replacement or refund.

Please read the following Refund and Returns Policy carefully before placing an order on our website.

1. Eligibility for Returns

A return or replacement request may be accepted in the following situations:

  • You received a product that is damaged during transit.

  • You received a wrong or different product from the one ordered.

  • The product received has a manufacturing defect or quality issue.

  • The product seal or packaging was found to be broken, tampered with, or seriously damaged at the time of delivery.

  • The product is otherwise found to be materially different from the product ordered.

For damaged, incorrect, or defective products, please contact us as soon as possible after delivery.

2. Return Request Period

Customers should contact Luqman Herbals within 48 hours of receiving the order if the product is damaged, incorrect, defective, or has a tampered seal.

Requests submitted after this period may not be accepted unless the issue is covered by an applicable legal or product warranty requirement.

3. Conditions for Returning a Product

To be eligible for a return or replacement:

  • The product must be in its original packaging.

  • The product should be unused and unopened, wherever applicable.

  • The original invoice/order details should be available.

  • Product labels, batch numbers, seals, and packaging should remain intact.

  • Customers may be required to provide photographs or videos showing the product, packaging, shipping label, and damage/defect.

For health, hygiene, and safety reasons, opened or used herbal products generally cannot be returned unless the product is defective, damaged, incorrectly supplied, or otherwise covered by applicable law.

4. Products That Cannot Normally Be Returned

Returns will generally not be accepted for:

  • Products that have been opened or used, except where the product is defective or damaged.

  • Products returned without their original packaging or labels.

  • Products damaged due to improper storage, misuse, negligence, or handling after delivery.

  • Products altered or tampered with by the customer.

  • Products returned after the applicable return period.

  • Products purchased during special promotions where the product is specifically marked as non-returnable.

5. Damaged Products

Please inspect your package when it is delivered.

If the package or product appears damaged, broken, leaking, or tampered with, please take clear photographs/videos of:

  1. The outer shipping package.

  2. The shipping label.

  3. The damaged product.

  4. The product packaging/seal.

Send these details to us at info@luqmanherbals.com or sales@luqmanherbals.com along with your order number.

After reviewing the claim, we may offer a replacement or refund, depending on the circumstances and availability of the product.

6. Wrong Product Received

If you receive a product different from the product mentioned in your order, please contact us within 48 hours of delivery.

After verification, we may arrange for the incorrect product to be returned and provide the correct product or issue an eligible refund.

Luqman Herbals will bear the applicable return shipping cost where the incorrect product was sent due to an error on our part.

7. Refunds

Once your return/refund request has been reviewed and approved, we will initiate the applicable refund.

Refunds will generally be processed to the original payment method, subject to the payment gateway/bank processing timelines.

Depending on the payment method and financial institution, the amount may take several business days to reflect in your account.

Any applicable shipping charges, payment gateway charges, or other non-refundable charges will be handled according to the circumstances of the order and applicable law.

8. Refund for Cash on Delivery Orders

For eligible Cash on Delivery (COD) orders, customers may be asked to provide valid bank account or other payment details necessary to process the approved refund.

Luqman Herbals will not ask customers to share their OTP, PIN, CVV, password, or complete card credentials for processing a refund.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can be made before the order is dispatched. Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

If an order has already been delivered, the standard return conditions mentioned in this policy will apply.

10. Exchange / Replacement

Where an eligible product is damaged, defective, or incorrectly supplied, Luqman Herbals may provide a replacement instead of a refund, depending on product availability.

If the same product is unavailable, we may offer an alternative resolution, including an eligible refund.

11. Return Shipping

If the return is required because:

  • we sent the wrong product; or

  • the product arrived damaged/defective; or

  • the issue is otherwise determined to be our responsibility,

we will provide appropriate instructions regarding the return shipment.

For returns requested for reasons not covered by this policy, Luqman Herbals may decline the return or require the customer to bear the applicable return shipping charges.

Do not send any product to our address without first contacting our customer support team and receiving return instructions.

12. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us with the following information:

  • Order number

  • Customer name

  • Registered mobile number

  • Product name

  • Date of delivery

  • Reason for return/refund

  • Photographs/videos of the product and packaging, where applicable

Contact Us

Luqman Herbals

Phone: +91 9259737807
Email: info@luqmanherbals.com
Sales: sales@luqmanherbals.com

Address:
Falak Complex, 367/B, Nai Basti, Nogawa,
244221, India

Our team will review the request and provide further instructions.

13. Refund Approval

Submitting a return request does not automatically guarantee a refund.

All return, replacement, and refund requests are subject to verification against this policy. Luqman Herbals reserves the right to reject requests that do not meet the applicable eligibility requirements.

Where required by applicable Indian consumer protection laws, statutory rights will continue to apply regardless of this policy.

14. Important Note Regarding Herbal Products

Luqman Herbals products are herbal/Unani/Ayurvedic products intended to be used according to the product instructions and applicable professional guidance.

Refunds are not provided merely because a customer does not experience the expected personal result from a product, unless otherwise required under applicable law or expressly stated for that particular product.

Customers should read product information carefully and use products only as directed.

15. Changes to This Policy

Luqman Herbals may update or modify this Refund and Returns Policy from time to time to reflect changes in our business practices, products, payment systems, or applicable laws.

The latest version will always be published on this page.

16. Contact

If you have any questions regarding our Refund and Returns Policy, please contact:

Luqman Herbals
Phone: +91 9259737807
Email: info@luqmanherbals.com
Sales: sales@luqmanherbals.com

We are committed to handling genuine customer concerns fairly and transparently.