Privacy Policy

Last Updated: September 7, 2026

Welcome to Luqman Herbals.

At Luqman Herbals, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, contact us, or use any of our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you use our website:

https://luqmanherbals.com

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information.

A. Personal Information

When you create an account, place an order, contact us, or request assistance, we may collect information such as:

Full name
Email address
Mobile/telephone number
Billing address
Shipping/delivery address
Account login information
Order and transaction details
Information you provide when contacting customer support
Other information you voluntarily submit through forms on our website

B. Order and Transaction Information

When you purchase products from Luqman Herbals, we may collect information necessary to process and fulfill your order, including:

Products purchased
Order number
Order date
Delivery details
Billing information
Payment status
Refund or cancellation information

Payment card, banking, or other sensitive payment information may be processed directly by our third-party payment service providers. We do not intend to store complete card numbers, CVV numbers, PINs, or banking passwords on our website.

C. Information You Provide Through Contact Forms

Our website provides contact and enquiry forms. When you submit a form, we may collect information such as your name, email address, mobile number, subject, and message.

We use this information to respond to your enquiry and provide customer support.

D. Automatically Collected Information

When you visit our website, certain technical information may be automatically collected, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Website activity
Date and time of visits
Referring website or source
General usage and diagnostic information

This information helps us maintain website security, improve performance, understand how visitors use our website, and provide a better user experience.

2. Cookies and Similar Technologies

Luqman Herbals may use cookies and similar technologies to operate and improve our website.

Cookies are small text files stored on your device that can help a website remember information about your visit.

We may use cookies for purposes such as:

Keeping products in your shopping cart
Maintaining login sessions
Remembering user preferences
Improving website functionality
Understanding website traffic and usage
Improving website security
Providing relevant website features and services

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

3. How We Use Your Information

We may use the information we collect for the following purposes:

Order Processing

Process and confirm your orders
Arrange delivery of products
Provide order updates
Process cancellations, returns, replacements, and refunds
Maintain transaction records

Customer Support

Respond to questions and enquiries
Provide customer service
Resolve complaints and order-related issues
Communicate with you regarding your account or purchases

Website Operations

Create and manage customer accounts
Maintain and improve our website
Improve website functionality and user experience
Monitor website performance
Prevent fraud, abuse, and unauthorized activity

Business and Legal Purposes

Maintain appropriate business records
Comply with applicable laws and regulations
Protect our legal rights and property
Investigate suspected fraud or misuse
Respond to lawful requests from authorities where required

Marketing and Communications

Where permitted by applicable law, we may use your contact information to send information about our products, services, offers, or promotions.

You may opt out of promotional communications by following the unsubscribe instructions in the communication or by contacting us.

4. Health and Consultation Information

Because Luqman Herbals offers herbal, Ayurvedic, and Unani products and may receive health-related enquiries, customers should avoid submitting unnecessary sensitive medical information through general website forms.

If you voluntarily provide information about a health concern, condition, symptoms, treatment, or other health-related matter, we may use that information only to the extent reasonably necessary to respond to your enquiry, provide requested services, process an order, or comply with applicable legal requirements.

Please do not provide medical information that is not necessary for your enquiry.

Information submitted through the website should not be treated as a substitute for consultation with a qualified medical professional.

5. How We Share Your Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share information when reasonably necessary with trusted service providers, including:

Payment processors and payment gateways
Shipping and logistics providers
Website hosting and technical service providers
Website security and fraud-prevention providers
Customer support/service providers
IT and software service providers
Professional advisers, where necessary
Government authorities or law-enforcement agencies where required by law

These third parties may receive only the information reasonably necessary to perform their services.

6. Payment Information

Payments made through our website may be processed through third-party payment gateways or payment service providers.

When you make a payment, you may be redirected to or interact with the payment provider’s secure systems.

Luqman Herbals does not request or require customers to provide their:

OTP
ATM/debit/credit card PIN
CVV through email or telephone
Internet banking password
UPI PIN

Never share your OTP, UPI PIN, card PIN, CVV, password, or other authentication credentials with anyone claiming to represent Luqman Herbals.

7. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and fulfilling orders
Maintaining customer accounts
Providing customer support
Maintaining business and transaction records
Resolving disputes
Preventing fraud and misuse
Complying with legal, accounting, tax, or regulatory obligations

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

9. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

Request access to certain personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of information where legally permitted
Withdraw consent where processing is based on consent
Opt out of certain promotional communications
Raise a concern or complaint regarding the handling of your information

To exercise an applicable privacy right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access.

10. Account Information

If you create an account on our website, you are responsible for keeping your login credentials confidential.

You should:

Use a strong password
Avoid sharing your password with others
Log out of your account when using a shared device
Notify us if you suspect unauthorized access to your account

The website provides customer account functionality, including registration and login features.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children.

If you are under the applicable legal age to provide personal information independently, you should use the website only with the involvement and permission of a parent or legal guardian.

If we become aware that personal information has been collected from a child in circumstances where collection was not permitted, we will take reasonable steps to delete the information.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external resources.

Luqman Herbals is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Social Media and External Platforms

If you interact with Luqman Herbals through social media or other external platforms, the information you provide may also be subject to the privacy policy of that platform.

We encourage you to review the relevant platform’s privacy terms before sharing personal information.

14. International Data Transfers

Depending on the service providers and technologies used to operate our website, your information may potentially be processed or stored on servers located outside your state or country.

Where applicable, we will take reasonable steps to ensure that personal information is handled in accordance with applicable legal and contractual requirements.

15. Data Breach and Security Incidents

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident.

Where required by applicable law, we will provide notifications to affected individuals or relevant authorities within the applicable timeframe.

16. Changes to This Privacy Policy

Luqman Herbals may update this Privacy Policy from time to time to reflect:

Changes to our services
Changes to our website
Changes to technology
Changes to our business practices
Changes in applicable laws or regulations

When we make changes, the updated policy will be posted on this page and the “Last Updated” date will be revised.

We encourage you to review this page periodically.

17. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

Luqman Herbals

Phone: +91 9259737807
Email: info@luqmanherbals.com
Sales: sales@luqmanherbals.com

Address:
Falak Complex, 367/B, Nai Basti, Nogawa,
244221, India

You may also contact us through the contact facilities available on our website.

18. Consent

By using the Luqman Herbals website, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, we will obtain consent or provide appropriate choices before processing personal information for purposes that require consent under applicable law.

If you do not agree with this Privacy Policy, please discontinue use of the website and its services.